1. Merchant of record
Paddle is the merchant of record and seller for ClaimVela subscriptions. Paddle processes payment, tax, receipts, cancellation, and transaction-level refund support. The amount, currency, applicable taxes, trial terms, and renewal date are shown before purchase and in the Paddle receipt.
2. Fourteen-day trial
ClaimVela Professional currently includes a 14-day trial. There is no subscription charge during the trial, although Paddle may collect a payment method. Unless canceled before the trial ends, the subscription automatically begins and renews at $299 USD per firm per month, plus applicable taxes, unless checkout displays different terms.
Cancel before the trial's stated end date to avoid the first subscription charge.
3. How to cancel
You may cancel at any time using one of these methods:
- open the billing portal from your ClaimVela account;
- use the manage-subscription link in your Paddle receipt; or
- visit Paddle buyer support.
After a paid period begins, cancellation normally takes effect at the end of the current billing period. You retain access until then unless access is suspended for breach, abuse, or a security risk. Canceling stops future renewals; it does not automatically refund a charge that has already been processed.
4. Refund eligibility
Payments are generally non-refundable and we do not ordinarily provide prorated refunds for unused time. Refunds may be provided where required by law, where Paddle determines a mandatory buyer right applies, or where a material technical defect prevents reasonable use and cannot be resolved.
Nothing in this policy limits a non-waivable consumer right. Depending on location and purchase circumstances, a buyer may have statutory cancellation or refund rights. Paddle evaluates transaction requests under its Refund Policy.
5. Requesting help or a refund
For a product or technical issue, contact ClaimVela through the support channel in your account, order confirmation, or written agreement so we can investigate. For a charge, cancellation, receipt, or refund request, use the manage link in your Paddle receipt or Paddle buyer support. Include the purchaser's email, transaction or receipt number, charge date, and reason for the request.
6. Related terms
Use of the software is governed by the ClaimVela Terms of Service. Paddle's Buyer Terms govern the purchase transaction.